Tales On Tours Mobile App Privacy Policy

Tales On Tours is operated by AIzentech LLC ("Tales On Tours", "we", "us", or "our"). This Privacy Policy applies to the Tales On Tours mobile application and explains how we process information when you use the app. It does not describe processing that happens solely when you visit our website. For privacy questions or requests, contact us at support@talesontours.co.

We collect information that you provide when you create an account, sign in, upload a profile photo, buy or use a tour, or submit a rating or review. This includes your name, email address, account identifier, optional profile photo, purchased tours, tour sessions and stop events, ratings and review text, travel dates, and purchase/store-verification records. When you choose Google Sign-In, we receive the identity information you approve through that service.

We also collect an installation identifier; device model, operating-system version, platform, app version, language and time zone; and crash, performance and limited technical diagnostic information generated while you use the app. With your device permission, we collect precise or approximate location while the app is open and in use. We do not receive payment-card information; it is processed by Apple or Google.

We use this information to create and secure accounts; sell, restore and operate tours; show maps and routes; trigger tour audio at stops; display your position on the map; send service emails such as account verification, password reset and purchase confirmation; provide support; prevent fraud; find and fix faults; and analyze tour-session and stop-event activity to understand and improve the app.

The app requests location only while it is open and in use; it does not request background location. When needed to provide nearby stops, calculate or display routes, navigate to a tour start or current stop, or record tour progress, location coordinates may be transmitted to our backend systems. Events created offline may be sent with coordinates when the connection returns. You can withdraw location permission in your device settings. Without location permission, browsing and purchasing tours remains available, but the location-triggered guided-tour experience cannot operate.

We do not sell personal information or share it for advertising. We share only the information needed to operate the app with service providers for cloud and backend operations, maps and routing, technical diagnostics, the sign-in provider you choose, and Apple or Google in connection with in-app purchases. A maps and routing provider may receive map requests, viewed map areas, network address and device technical details in order to provide map and navigation functionality. A diagnostics provider may receive crash reports, performance measurements and limited technical events so we can investigate and fix faults.

We take steps to minimize personal information included in diagnostic reports; however, reports may contain pseudonymous operational identifiers, such as session, run or request identifiers, that we can associate with backend records. We use diagnostic data only for security, reliability and technical troubleshooting. We require service providers to protect user data consistently with this Privacy Policy and applicable law. We may also disclose information where required by law, court order, or a lawful request from a government authority.

We keep account, tour and tour-activity information while your account exists. When you delete your account, the app sends a server-side account-deletion request, subject to information we must retain where the law requires it, such as purchase records for accounting or tax purposes. The app also attempts to remove locally stored account data. If a local storage operation cannot be completed, for example because a download is still running, part of that data may remain on the device until you uninstall the app. Diagnostic records and secure backups may remain for a limited period after deletion.

You can delete your account in the app through Profile > Edit profile > Delete account. To request access, correction, deletion, or other privacy assistance, contact support@talesontours.co.

We may update this Privacy Policy and will publish the revised version with a new "Last updated" date.